Frequently Asked Questions
1. What is your turnaround time?
-Each item is made by hand, to order. Our current average turnaround time is 4-6 weeks, plus shipping. Custom orders and purchases made during sales may have a longer turnaround time. Turnaround time for custom orders should be discussed prior to placing an order.
Turnaround Time: The time it takes to create your item, not including shiping time.
2. How long is the total shipping time?
-After your order is shipped, you should receive it within 2-7 business days, depending on your location. If you need your item sooner, please contact us prior to ordering. Upgraded shipping may be available to cut down on shipping time, but our turnaround time will still remain the same, even if you upgrade shipping.
3. How will I know my items have been shipped?
-Tracking confirmation will be sent by email upon shipment.
4. I live in another country. Do you ship internationally?
- Please email us at firstname.lastname@example.org with your address if you live internationally and would like to place an order. We can give you a shipping cost estimate before you order.
5. What is your return policy?
-All belts and flags are made to order. For that reason, we are unable to accept returns at this time. All sales are final. We are not responsible to lost, damaged, or late packages. We will not refund based on shipping issues.
6. How do I select appropriate size for my child?
-Our size chart is an approximation, the best way to ensure ordering the right size is to measure your child’s waist in inches.
7. I do not see my size available. Can I request a custom order?
-Yes, please email us at email@example.com and I will do my best to accommodate special sizing requests.
8. What is Fire Hose made out of?
-Fire hose is made out of a variety of natural and synthetic fabrics such as polyester, or nylon filament and elastomers in their construction.
9. Do you wash the fire hose before production?
-Although each hose is washed and inspected thoroughly before going into production, after so many years of being in service, the hose is weathered and has distinctive markings that will remain after washing. unless specified.
10. Is every belt and flag the same?
-Due to the handmade nature of our products, no two belts or flags are the same. Listing photos are a sample of each product available. While I do my best to make sure you receive an item very similar to what you see in the photos, they will vary slightly. If you have any special requests, please email me BEFORE you place your order.
No refund will be given based on variances in our handmade products.
11. Can I donate Fire Hose to Rustic Firefighter?
-If you would like to donate hose, or if you would like to see our belts made out of your fire department’s hose, please email us with any information.
Any other questions? Please email us at firstname.lastname@example.org